Effective Date: 08/23/2024
Last Updated: 12/31/2025

LUA ASTHETICS LLC, DBA (Doing Business As) LÚA Aesthetics & Laser (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit forms, book appointments, communicate with us, or receive text messages, emails, or other communications from us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide
• Full name
• Phone number
• Email address
• Date of birth (when required for medical or legal purposes)
• Appointment details
• Payment and billing information (processed securely by third-party providers)
• Medical or treatment-related information you voluntarily submit through forms

Automatically Collected Information
• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:
• Schedule and manage appointments
• Provide medical aesthetic and wellness services
• Communicate with you regarding appointments, follow-ups, aftercare, and services
• Send transactional messages (appointment confirmations, reminders, updates)
• Send promotional messages if you have opted in
• Improve our website, services, and customer experience
• Comply with legal, regulatory, and medical record-keeping requirements

3. SMS and Text Messaging Communications

By providing your phone number and opting in, you consent to receive SMS and MMS messages from Lua, which may include:
• Appointment confirmations and reminders
• Post-treatment instructions and follow-ups
• Account or billing notifications
• Promotional offers and marketing messages (if opted in)

Important SMS Disclosures
• Message frequency varies
• Message and data rates may apply
• Consent to receive SMS messages is not a condition of purchase
• You may opt out at any time

To opt out, reply STOP to any message.
To receive help, reply HELP or contact us directly.

We do not sell, rent, or share your phone number with third parties for their marketing purposes.

4. Email Communications

If you provide your email address, we may send you:
• Appointment confirmations and service updates
• Aftercare instructions
• Promotional emails (only if you opt in)

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:
• Improve website functionality
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings, but some website features may not function properly.

6. How We Share Information

We may share your information only with:
• Authorized staff members
• Secure third-party service providers (CRM, payment processors, SMS/email platforms)
• Medical professionals involved in your care
• Legal or regulatory authorities if required by law

We do not sell or share personal information for third-party marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet or electronic storage is 100% secure.

8. Medical Information Disclaimer

Information submitted through our website does not replace an in-person medical consultation.
All treatments are subject to medical evaluation, consent, and provider discretion.

9. Your Rights and Choices

You may:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of non-medical data (subject to legal requirements)
• Opt out of marketing communications at any time

To exercise your rights, contact us using the information below.

10. Children’s Privacy

Our services and website are not intended for individuals under 18 years of age.
We do not knowingly collect information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, contact us at:

LUA ASTHETICS LLC, DBA (Doing Business As) LÚA Aesthetics & Laser
📧 Email: luaaestheticslaser@gmail.com
📞 Phone: (940) 808-9159
📍 Address: 1195 FM156 ste 170, Haslet, TX 76052